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This conference programme aims to give senior retail professionals access to new ideas, solutions and innovations to help take their departments and companies forward. The agenda is pitched at a high level and we endeavour to present new case studies and new thinkers on the programme each year.

Keynote and seminar sessions give a high-level view of the retail industry, offering predictions and insights to help delegates form their future strategies. The interactive workshops and discussion groups complement the larger sessions by drilling down into specific issues, allowing delegates to share their collective experiences and to learn how their peers are dealing with similar situations.

The 2012 programme is currenly being researched. If you are interested in taking part in the programme please contact us using the infomation below.

Here are some highlights from last years programme.

CPD Certified

cpd_certified_rgb.pngThe Retail Forum qualifies for CPD credits. All delegate attendees will receive a CPD certificate after the event.

For further information on CPD accreditation please visit : http://www.cpduk.co.uk

Take part in the programme

If you would like to participate in the programme or recommend any speakers or topics please email Isabel Hutchings or call her on +44 (0) 20 8487 2205
2012 Keynotes
2012 Keynotes

  • Opening Address

    Kim Winser, OBE
    The Retail Forum is delighted to announce that Kim Winser, OBE, brand and retail expert, former chairman of luxury lingerie brand Agent Provocateur, President and CEO of Aquascutum and CEO of Pringle of Scotland will make the Ope...
     

    Economic Update

    Dennis Turner, Chief Ecxonomist, HSBC Bank plc
    Our annual exclusive economic update will again be provided by Dennis Turner, Chief Economist, HSBC Bank plc

    Dennis will provide insightful and comprehensible advice for businesses looking to survive – and thrive in these challenging times. He is Chief Eco...
     

    After Dinner Keynote

    Geoff Burch
    Geoff Burch will make the After Dinner presentation at the forum. He is an internationally renowned, best-selling business author, commentator and television presenter and was recently voted ‘Business Communicator of 2011’ by the UK Speechwriters’ Guild...
     
2011 Keynotes
2011 Keynotes

  • Keynote

    Sir Stuart Hampson, Former Chairman of John Lewis Partnership
    A popular and likeable businessman Sir Stuart Hampson held the position of Chairman for the John Lewis Partnership for 14 years. He was responsible for the courageous modernisation programme incorporating a steady expansion; the refurbishment of the Oxford Street and Sloane Square stores; the ...
     

    Keynote

    Lord Kirkham Former Chairman of DFS
    Lord Kirkham stepped down as Chairman of DFS in June this year, 41 years after he started the firm in Doncaster. Today DFS has 79 stores and more than 2,600 staff.

    Founded in 1969 DFS traded for 24 years as a private company, 12 years as a FTSE company listed on the London Stoc...
     

    Keynote

    Dennis Turner, Chief Economist at HSBC Bank Plc
    Dennis Turner is Chief Economist at HSBC heading a team advising bankers on economic trends both within industry sectors and at national and international level.

    Throughout his career he has had regular contact with policy-making bodies. A previous adviser to the Labour Party, he retains high level Government contacts.
     
2011 Seminars
2011 Seminars

  • Retail – but not as we know it?

    Ronan Faherty, Director, Retail, Land Securities
    • Bricks and mortar - the future of the High Street.
    • Is the future about shopping centres and out of town?
    • Innovative formats - pop-ups, kiosks and self-serve.
    • Virtual outlets and m-commerce.
     

    Brand-understanding and engaged customers

    Richard Hammond, Author, Smart Retail
    Angus Thirlwell, Co-founder & CEO of Hotel Chocolat
    • The essential process of finding then converting brand-understanding into great customer experiences
    • Profit from authenticity, differentiation, discovery, inspiration and self-awareness
    • The nuts and bolts of brand to format
     

    What the customer wants – m-commerce

    Chris Brassington, CEO, Starfish 360 Ltd
    Rufus Evison,Customer Insight Director, Starfish 360 Ltd
    • Understanding the m-commerce opportunity.
    • Integrating m-Commerce into your existing multi-channel business.
    • Using m-commerce to build innovation and customer loyalty.
    • Getting it right – choosing the right platform.
     

    Natural bedfellows? Private equity and retailing today

    Simon Laffin, Retail Consultant, Chairman, Hozelock Group
    • What private equity is looking for now in retailers.
    • How is this different from what public shareholders look for?
    • What lessons are there for all retailers?
     
2011 Discussion Groups
2011 Discussion Groups

  • Employee engagement for business success

    Darren Williams, Head of Retail, Hotel Chocolat
    Malcolm McGregor, Director, Broadreach Retail Consultancy Ltd
    • A framework for multi-channel culture change.
    • One strategy doesn’t fit all – motivating disparate employee groups.
    • Dealing with different attitudes to work-life balance.
    • Succession planning in a difficult economic climate.
    Delegates will be able to select from sessions focusing on;
    Engagement and culture change or
    Building a coherent employment strategy
     

    Is your business bold enough for social media? – customer centric relations in a new era

    Simon Harrow, Technology Officer, Kiddicare.com
    Graeme Codrington, Partner, Tomorrow Today
    Anthony Welfare, Director, FreshMax
    • A shift in the balance of power – who really owns the brand!
    • Gaining engagement through attention, transparency and communication.
    • Re-defining consumer choice – co-creation and collaborative development.
    • Re-writing the marketing rule book – evangelists, advocates, WOM and passion.
    Delegates will be able to select from sessions focusing primarily on;
    Understanding the application of social media tools or
    Co-creation and collaborative development
     

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