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"Brave new world? A global economic update"
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| Opening Address |
| Dennis Turner, Chief Economist, HSBC Bank plc |
- a topical resume of the latest economic data and predictions
• recent developments – the current economic environment and the short-term/medium-term outlook
• implications of a new government – taxation, inflation, interest rates and finance
• no return to business as usual – how the future could be radically different to the past!
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"Will it make the boat go faster?"
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| After-Dinner Speaker |
| Ben Hunt-Davis, MBE Olympic Gold Medallist |
Ben rowed for Great Britain for almost a decade, competing at six World Championships and three Olympic Games. The highlight of his sporting career came at the Sydney Olympics in 2000 when he was a member of the Men's Eight that won the Gold Medal, becoming the first British winners of the event since 1912.
He has spent the last 7 years turning his focus and dedication to Coaching and Speaking. Ben runs a company called Point8 Coaching (www.point8coaching.com) which specializes in helping people improve their own performance and the performance of others. Point8 Coaching’s clients vary from Pharmaceuticals to Financial Services, Oil and Gas to retail, Public sector to technology organisations.
Although Ben no longer competes he is still actively involved in the Sports world. He is an ambassador for the London 2012 Olympic Games, he will be traveling to China as part of Team GB for the Beijing 2008 Olympic Games, he is involved in the management and administration of rowing as a member of The Amateur Rowing Association Council and a Steward of Henley Royal Regatta. Ben was also a member of the Organizing Committee of the 2006 World Rowing Championships.
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"The state we're in – a focus on retail after the recession"
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| Main Programme |
| Bob Thomson, International interim retail consultant - David Smith, Managing Director, IMRG - Graham Heald, Director of Retail Services, Waitrose - Richard Baker, Director, Whitbread, Chairman, Virgin Active |
- a panel of experts will consider topical issues including:
• the future of the high street
• the impact of channel proliferation
• informed consumption - rising expectations and demands
• using recession to advantage – emerging smarter and fitter
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"Is it the end of the road for the high street?"
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| Main Programme |
| Andy Godfrey, Public Policy Manager, Alliance Boots - Tom Ironside, Director, Business Environment, British Retail Consortium - Clint Jones, Plymouth City Council |
• profound implications of purchasing fragmentation
• new retail rationale - adding education and value to the in-store customer experience
• whither loyalty – excellence in service and increasing personalisation for social and emotional engagement
• strategic management for sustainability and community
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"Sustainability – a ‘must have’, not an option"
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| Main Programme |
| Patrician Hind, Client and Programme Director, Ashridge |
• Embedding sustainability in the strategy
• Changing attitudes – thinking differently about sustainability
• Research review; the stakeholder perspective – sustainability still counts in the recession
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"Profiting from the opportunities of channel convergence"
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| Main Programme |
| David Smith, Managing Director, IMRG - Peter Callaway, Director of eCommerce, House of Fraser Ltd |
• breaking down the boundaries between online and bricks-and-mortar retailing for seamless shopping
• consumer insight – the latest research into consumer purchasing patterns and behaviour
• as the internet matures - where to invest, in what and when?
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"Driving performance through effective leadership"
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| Main Programme |
| Dennis Reid, Chairman, Retail Performance Specialists |
• Mobilising the talents of your team
• Identifying, tracking and moving the KPIs that drive Individual Success
• Establishing your non-negotiable sales and service standards
• Upskilling your staff on the 'Best in Class' skills and behaviours
• Measuring and improving performance
• Performance coaching to sustain increased sales and service performance
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