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The conference programme aimed to give senior retail professionals access to new ideas, solutions and innovations to help take their departments and companies forward. The agenda was pitched at a high level and we endeavoured to present new case studies and new thinkers on the programme each year.

Keynote and seminar sessions gave a high-level view of the retail industry, offering predictions and insights to help delegates form their future strategies. The interactive workshops and discussion groups complement the larger sessions by drilling down into specific issues, allowing delegates to share their collective experiences and to learn how their peers are dealing with similar situations.

 If you are interested in finding out more about the full conference programme please contact Emma Doniger

CPD Certified

cpd_certified_rgb.pngThe Retail Forum qualifies for CPD credits. All delegate attendees will receive a CPD certificate after the event.

For further information on CPD accreditation please visit : http://www.cpduk.co.uk

Take part in the programme

If you would like to participate in the programme or recommend any speakers or topics please email Emma Doniger or call her on +44 (0) 7740 486428
2016 Keynotes
2016 Keynotes
  • Opening Address Speaker

    Brian McBride, Chairman of ASOS, Former CEO of Amazon.co.uk
    Brian McBride will be presenting the opening keynote at the forum this year, bringing with him a wealth of knowledge on retail and data driven companies. Brian was CEO of Amazon.co.uk from 2006 to 2011 having led it through its high growth period. He began his career with Xerox and subsequently...

    After Lunch Keynote

    Tim Mason, Chairman of Eagle Eye, Former Deputy CEO Tesco
    Tim Mason renowned for launching Tesco's Clubcard scheme, Tesco Express, Tesco.com, Tesco Personal Finance and Fresh & Easy will be joining us at this year's forum. He is the former Deputy CEO and Chief Marketing Officer of Tesco, the world's third largest retailer, and former President and CEO ...

2016 Masterclass Sessions
2016 Masterclass Sessions
  • How to benefit from future technology

    Matt Truman, CEO, True Capital
    This session takes a look at some of the emerging and innovative technologies which have the potential to transform retail and boost performance over the next few years. Including case studies and contributions from technology entrepreneurs, it is a session that offers both practical advice as we...

    Thriving in a multi-channel, multi-platform, multi-device world

    Lee Haslett, eCcommerce Director, Virgin Holidays Ltd

    Richard Houlton, Former Director of Channels, Clarkes International

    Rebecca Kelly, Head of Digital Customer Acquisition, Majestic Wine Warehouses Ltd
    With so many ways to connect with consumers – from buy buttons on social media, to tweet-to-buy, to m-commerce – and with so many different devices across which to engage, there are many emerging challenges for retailers. Which platforms to invest in; how to create a consistent experience; how to...


    Phablets, tablets phones and watches

    Max Macintosh, Agency Head, Google UK
    Mobile is currently one of the fastest grow areas in retail and is likely to remain so for at least the next few years. However, it’s also changing with the introduction of new devices and technologies such as wearables. This session explores the growth of mobile both overall and from the perspec...

  • What’s in store for stores?

    Richard Bonner, Head of Store Development, John Lewis
    With the continued rise of the internet and mobile one of the key challenges for retailers is that the store is increasingly moving from being the place of transaction to a place of inspiration. However, the importance of stores and the invisible role they play in driving overall retail success s...

    Profiting from stores

    With more spend migrating online one of the challenges for retailers is to ensure their physical space remains profitable and productive. This session explores the ways in which stores can be used to support other channels and contribute to overall retail success. Practical examples of the things...

    The places and spaces of retail

    Tim Denison, Director Retail Intelligence, Ipsos Retail Performance
    Are the day of physical retail really numbered? While the answer is no, there is no doubt that the way in which we shop, including where we shop, is changing. This session explores how the various place and spaces of retail will fare over the next five or so years: which will thrive and which wil...

  • Retail state of the nation

    Neil Saunders, Managing Director, Conlumino
    With so many things from the economy to technology affecting the sector, retail is now at a crossroads. This presentation takes a look at the current ‘state of the nation’ as far as retail is concerned, assessing the most pressing issues impacting the sector today and tomorrow and exploring what ...

    The age of the innovator

    One of the exciting things about today’s retail landscape is that the playing field is far more level than it used to be. Small, innovative retailers can disrupt sectors and take on larger businesses – often with great success. This session explores some of these innovators, examines their busine...

    How to make progress in a digital world

    Tim Mason, Chairman, Eagle Eye Solutions
    Tim will moderate this session and will seek to answer questions posed by the group such as:- • What’s the difference between multichannel and omnichannel? • Do I need an e commerce business? • Who should my e commerce business report to? • How do I align my staff between my bricks and clic...

    Is the customer always right?

    Jessica Pryce-Jones, Chair, iOpener Institute
    This session explores how to manage customer service in an environment that is more demanding and more challenging than ever before. How can retailers cope with the increasing demands placed upon them while at the same time getting employees to help them manage margins? The session provides an o...

2015 Keynotes
2015 Keynotes
  • Opening Address - Question Time with Mary Portas

    Mary Portas, Chief Creative Officer at Portas

    Mary Portas, Chief Creative Officer at Portas, retail consultant , television personality and government adviser on the future of the high street in Britain will headline The Retail Forum.
    A huge variety of influences have impressed upon Mary the importance of responsible ...


    After Lunch Keynote

    Peter Fitzgerald, Country Sales Director, Google, UK and Non-Exec Director, Debenhams

    Peter Fitzgerald is the Country Sales Director for Google UK, the biggest market for Google outside the US and the most advanced major country in terms of e-commerce and online advertising spending.

    Peter is also a Non-Executive Director of UK department store Debenhams and President, ...


    After Dinner Speaker

    Austin Healey

    Austin is one of the most highly regarded English rugby players in the modern era. Austin, won 51 caps for England and toured with the Lions in 1997 and 2001.

    Since retiring, Austin first worked as a successful banker for Credit Suisse and has since become a popular presenter on televi...


2015 Masterclass Sessions
2015 Masterclass Sessions
  • Tomorrow’s digital: Keeping connected consumers

    James Roper, Chairman & Founder, IMRG
    Digital connectivity offers town centre stakeholders a wealth of new opportunities to attract, serve, sell to and entertain people. Traders can collaborate to add value and tap new revenue streams. Landlords can leverage their real estate in the Digisphere. Government departments can operate more...

    Omnichannel retail – future touchpoints

    Kristine Kirby, Executive Strategy & Innovation Director, ThoughtWorks

    How will retail be configured in terms of the touchpoints future consumers use during the purchase process? In order to create a successful omnichannel presence what do retailers need to do in the future ? As well as looking at current trends, this presentation takes into account the impact fu...


    Online: the next five years

    Dr Nicola Millard, Head of Customer Insight & Futures, BT Global Innovation team

    Online retail is now big business and it is sill moving rapidly. This presentation explores the shape of the sector today and predicts how it will evolve over the next five years and what this means for retailers. Key themes include exploring how consumers will shop online and via mobile devic...


  • Creating a blueprint for success

    Lindsay Austin, Head of Region, Marks & Spencer

    How does a multi-format, multichannel retailer create a blueprint for customer service that empowers and engages staff at all levels so that they can deliver a great customer experience? This session will explore how the vision is set, how it is communicated and the practical steps that are ta...


    The principles of great service and experience

    Jane Leadbetter, Learning and Development Manager, McArthurGlen Group

    Great customer service is important for retail businesses, and yet it is often overlooked as a crucial area for employee development. So can investment in customer service impact your revenue? This workshop shares case study experiences on creating a service culture that increases sales and en...


    Empowering teams through technology

    Anna Barsby, CIO, & Katrina Jamieson, Digital Director, Halfords

    As new technology develops how will the role of front line retail staff change? This workshop will examine the types of new technology staff will have at their disposal and how they can use them to create a better retail experience for customers. Case study examples will be highlighted along w...


  • What consumers want

    Maureen Hinton, Group Research Director, Global Retail, Conlumino

    In order to create a great personalised experience retailers must first have a solid understanding of how their customers behave and what they want. This presentation explores not only what customers of today require but also examines how this will change over the next five years and what this...


    Segmenting shoppers workshop

    Vicky Brock, CEO, Clear Returns

    Do you target your consumers effectively? Segmenting your shoppers can generate significant increases in sales.  This workshop will offer you practical advice on how to segment your shoppers, it will show you the process used, the output generated, and also explains how segmentation can b...


    The customer and the new retail paradigm

    Fiona Davis, Managing Director, The Brand Inspiration Co Jane Rome, Managing Director, Insight Strategy Ltd
    What does it mean to think like a customer when I’m back in my retailer’s shoes? This highly interactive session will make YOU the customer. Through a series of case studies and debates, we look at how retailers must clarify their messages and make their proposition easily and meaningfully unde...

  • You’re being disrupted”- the e commerce business models of the future

    Matt Truman, Co Founder & CEO, True Capital
    In this dynamic session Matt will bring together what he sees in retail innovation in the fast changing grass roots ecosystem, and at growth level. Why this session is valuable to you?

    Key takeouts: • Real life examples of the business models coming through at grass roots that will...


    International expansion

    Martin Newman, CEO, Practicology
    International expansion continues to represent a significant opportunity for top-line multichannel growth beyond a UK-retailer’s maturing home market. For any newcomer to overseas growth there is much to consider: where to go first, what model to use, understanding the barriers to entry, ident...

    The social listener – brand engagement through mobile channels?

    Euan Semple, Social Media Expert

    "No, consu...


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